{"id":4956,"date":"2021-12-23T08:32:54","date_gmt":"2021-12-22T22:32:54","guid":{"rendered":"https:\/\/toowoombaspecialists.com.au\/?page_id=4956"},"modified":"2022-09-28T19:59:02","modified_gmt":"2022-09-28T09:59:02","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/toowoombaspecialists.com.au\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4956\" class=\"elementor elementor-4956\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-24e06bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24e06bc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3d0e5b\" 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.elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abdcc20 elementor-widget elementor-widget-text-editor\" data-id=\"abdcc20\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Revised: Dec 2021<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0dc523 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"a0dc523\" data-element_type=\"widget\" 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i{font-size:var(--marker-size,.5em)}.elementor-toc__list-item-text-wrapper:before{font-size:var(--marker-size,1em)}.elementor-toc--content-ellipsis .elementor-toc__list-item-text{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.elementor-toc__list-items--collapsible>.elementor-toc__list-wrapper>.elementor-toc__list-item>.elementor-toc__list-wrapper{display:none}.elementor-toc__heading-anchor{position:absolute}.elementor-toc__body .elementor-toc__list-item-text{color:var(--item-text-color);-webkit-text-decoration:var(--item-text-decoration);text-decoration:var(--item-text-decoration);transition-duration:var(--item-text-transition-duration)}.elementor-toc__body .elementor-toc__list-item-text:hover{color:var(--item-text-hover-color);-webkit-text-decoration:var(--item-text-hover-decoration);text-decoration:var(--item-text-hover-decoration)}.elementor-toc__body .elementor-toc__list-item-text.elementor-item-active{color:var(--item-text-active-color);-webkit-text-decoration:var(--item-text-active-decoration);text-decoration:var(--item-text-active-decoration)}ol.elementor-toc__list-wrapper{counter-reset:item}ol.elementor-toc__list-wrapper .elementor-toc__list-item{counter-increment:item}ol.elementor-toc__list-wrapper .elementor-toc__list-item-text-wrapper:before{content:counters(item,\".\") \". \"}<\/style>\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__a0dc523\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__a0dc523\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__a0dc523\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-473759e elementor-widget elementor-widget-text-editor\" data-id=\"473759e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This practice is bound by the Federal Privacy Act (1988) and the Australian Privacy Principles (APPs). Toowoomba Specialists recognises the importance of protecting individuals&#8217; privacy and rights concerning their personal information. This document outlines how we collect and manage your health information.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bae22f elementor-widget elementor-widget-heading\" data-id=\"9bae22f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is your personal information?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3adbe1 elementor-widget elementor-widget-text-editor\" data-id=\"a3adbe1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong><u><span data-preserver-spaces=\"true\">Personal information<\/span><\/u><\/strong><span data-preserver-spaces=\"true\">\u00a0is data that identifies you or could reasonably identify you. Our privacy policy covers personal information given to the practice.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e01170 elementor-widget elementor-widget-heading\" data-id=\"2e01170\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What personal information do we collect and hold?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-436a9cb elementor-widget elementor-widget-text-editor\" data-id=\"436a9cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The information Toowoomba Specialists collects includes your demographics, family information, employment, past medical and social history, current health issues and medical care, Medicare number, Private fund number, vaccination status, account details and any health information such as medical or personal opinions about a person&#8217;s disability or health status.<\/p><p>We may also collect some information that is not considered personal information as it does not identify you or anyone else. For example, we may collect de-identified responses to patient feedback surveys.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b80f008 elementor-widget elementor-widget-heading\" data-id=\"b80f008\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do we collect your personal information?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a105eb elementor-widget elementor-widget-text-editor\" data-id=\"4a105eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-preserver-spaces=\"true\">Directly from you when you attend our practices<\/span><\/li><li><span data-preserver-spaces=\"true\">As disclosed by you during your consultation at our practice<\/span><\/li><li><span data-preserver-spaces=\"true\">From third parties such as a referring health professional, employers, law enforcement agencies and other government entities.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da021e6 elementor-widget elementor-widget-heading\" data-id=\"da021e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What happens if we can't collect your personal information?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c015c1 elementor-widget elementor-widget-text-editor\" data-id=\"4c015c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you do not provide us with personal information, it may impair your treatment at the practice.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e25d69 elementor-widget elementor-widget-heading\" data-id=\"8e25d69\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">For what purpose do we collect, hold, use and disclose your personal information?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea84948 elementor-widget elementor-widget-text-editor\" data-id=\"ea84948\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-preserver-spaces=\"true\">To provide medical services and treatment<\/span><\/li><li><span data-preserver-spaces=\"true\">For administrative and billing purposes<\/span><\/li><li><span data-preserver-spaces=\"true\">Update our records and keep your details up to date<\/span><\/li><li><span data-preserver-spaces=\"true\">To process and respond to any complaints made<\/span><\/li><li><span data-preserver-spaces=\"true\">To comply with any legislation<\/span><\/li><li><span data-preserver-spaces=\"true\">For data research and analysis (with your consent)<\/span><\/li><li><span data-preserver-spaces=\"true\">For inclusion in a recall or reminder register for prevention of chronic disease<\/span><\/li><li><span data-preserver-spaces=\"true\">To report back to your employer (with your permission)<\/span><\/li><li><span data-preserver-spaces=\"true\">To answer any queries about the services we provide<\/span><\/li><li><span data-preserver-spaces=\"true\">To provide information to third parties with your consent<\/span><\/li><li><span data-preserver-spaces=\"true\">To meet the obligations of notification to our medical defence organisations or insurers<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb10fb5 elementor-widget elementor-widget-heading\" data-id=\"fb10fb5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who do we disclose your information?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a42abe7 elementor-widget elementor-widget-text-editor\" data-id=\"a42abe7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The practice will not disclose any personal information to any party unless consent has been obtained, except for a mandatory report. e.g. certain diseases.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11fd7a0 elementor-widget elementor-widget-heading\" data-id=\"11fd7a0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Direct Marketing<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c071f63 elementor-widget elementor-widget-text-editor\" data-id=\"c071f63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Toowoomba specialists do not use or disclose the information we collect from you for direct marketing purposes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79a17e5 elementor-widget elementor-widget-heading\" data-id=\"79a17e5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can you access and correct your personal information?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0e84ab elementor-widget elementor-widget-text-editor\" data-id=\"f0e84ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Patients are encouraged to update all personal information when required. Practice staff will check these details with you at the time of any appointment.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-755b254 elementor-widget elementor-widget-heading\" data-id=\"755b254\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I access my medical records?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2459a83 elementor-widget elementor-widget-text-editor\" data-id=\"2459a83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Toowoomba Specialists acknowledges patients may request access to their medical records. E.g. if you move to another area or are treated by another specialist. Patients are asked to make this request in writing. Patient records remain the property of the practice.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27292b9 elementor-widget elementor-widget-heading\" data-id=\"27292b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Security<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2edcd03 elementor-widget elementor-widget-text-editor\" data-id=\"2edcd03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Toowoomba Specialists takes all reasonable steps to ensure that your personal information is protected from loss and misuse. Toowoomba Specialists holds your information in electronic format. When your personal information is no longer needed, it is destroyed or de-identified.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec92d50 elementor-widget elementor-widget-heading\" data-id=\"ec92d50\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contacting Us<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d3e85 elementor-widget elementor-widget-text-editor\" data-id=\"16d3e85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-preserver-spaces=\"true\">If you have any questions about this privacy policy, any concerns, a complaint regarding the treatment of your privacy, or a possible breach of your privacy, please contact our Practice Manager \u2013 Ms Allana Gill, on 07 4529 8676. Your requests and complaints will be treated confidentially. Our practice representative will contact you within a reasonable time after receiving your complaint to discuss your concerns and options. If you feel the practice cannot resolve your complaint\/concern, please get in touch with the\u00a0<\/span><strong><span data-preserver-spaces=\"true\">Office of the Health Ombudsman on 133646 or email<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0<\/span><a class=\"editor-rtfLink\" href=\"mailto:complaints@oho.qld.gov.au\" target=\"_blank\" rel=\"noopener\"><strong><span data-preserver-spaces=\"true\">complaints@oho.qld.gov.au<\/span><\/strong><\/a><span data-preserver-spaces=\"true\">.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3172e65 elementor-widget elementor-widget-text-editor\" data-id=\"3172e65\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Please Note<\/strong>: We may review our privacy policy as required. We encourage you to read our policy from time to time to stay updated with the changes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Revised: Dec 2021 Table of Contents This practice is bound by the Federal Privacy Act (1988) and the Australian Privacy Principles (APPs). Toowoomba [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy | Toowoomba Specialists<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/toowoombaspecialists.com.au\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy | Toowoomba Specialists\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy Revised: Dec 2021 Table of Contents This practice is bound by the Federal Privacy Act (1988) and the Australian Privacy Principles (APPs). 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